Author Archives: hallowjack
I remember you..you remember me..
It is perhaps the easier solution to raise your hand and say no to the people trying to sell you postcards, t shirts, trays and something called a lungi (probably the wrong spelling) which is the sarong type garment that … Continue reading
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Empire
It’s the heat Carruthers, can’t stand the dammed heat. Ok not original, but perhaps because it is repeated so frequently there is an element of insight. Landed in Yangon yesterday after a long flight from London over Singapore and the … Continue reading
In people we trust
What I and my colleagues do happens in real time. In North America we are called ‘Meeting Planners’ (even when there are no meetings). In the UK we are Event Managers (even when an ‘event’ can last over several days). … Continue reading
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Tagged business canada, fairmont, meeting planning, MICE, sonora resort, Vancouver
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Being a bully is not clever
My US and Canadian friends and industry colleagues frequently assert that service standards in North America are the best in the world. My observation is that service delivery in this part of the world is a facsimile of a real … Continue reading
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Tagged British Columbia, Canada, group travel, MICE, quality, recovery from surgery, service delivery, service in North america, tourism, Vancouver
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And the next one please….
Breakfast at 0645 through to about 0715, some meeting prep, quick face time chat with the family at 0840 then meeting 1 at 0900, meeting 2 at 0930, meeting 3 at 1130, meeting 4 at 1230…. and then I finally … Continue reading
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Tagged # hotel vancouver, Canada, MICE, site inspection, Vancouver
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Chef on patrol (no i)
It’s not unusual for the boss to be on patrol, particularly early in the session. Checking and nudging things along, making sure the team on are their marks and ready to go. It is now 7.15 in the morning and … Continue reading
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Tagged # fairmont.com, # hotel vancouver, Canada, service quality, travels of a MICE agent, Vancouver
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What’s the buzz?
Is a line from Jesus Christ Superstar but a question I am sometimes asked by people ‘not in the trade’. Why would I rush towards wanting to spend 9 hours on a small metal tube with hundreds of people I … Continue reading
And that’s a wrap….
We are aboard a Qantas Airbus 380 crossing into Europe, the bulk of our journey home is done. We left the hotel in Auckland at two in the afternoon on Monday (one in the morning in the UK). We will … Continue reading
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The middle bit
You may have gathered my last post was largely crafted after I had left Wellington, as this one is being written in the metropolis of Auckland. Taupo is very similar to Queenstown a largely unreal collection of restaurants, bars, shops … Continue reading
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Wellington – A town stuck in two places
For those of you that didn’t know Wellington is the capital of New Zealand not it’s much larger Northern cousin Auckland. So the city has the Parliament buildings and national institutions including galleries and museums and a business district complete … Continue reading
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Tagged empire. colonial, new zealand, pace of life, service levels, tourist, visitor, wellington
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Hallow Jack 