Monthly Archives: April 2015
Being a bully is not clever
My US and Canadian friends and industry colleagues frequently assert that service standards in North America are the best in the world. My observation is that service delivery in this part of the world is a facsimile of a real … Continue reading
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Tagged British Columbia, Canada, group travel, MICE, quality, recovery from surgery, service delivery, service in North america, tourism, Vancouver
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And the next one please….
Breakfast at 0645 through to about 0715, some meeting prep, quick face time chat with the family at 0840 then meeting 1 at 0900, meeting 2 at 0930, meeting 3 at 1130, meeting 4 at 1230…. and then I finally … Continue reading
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Tagged # hotel vancouver, Canada, MICE, site inspection, Vancouver
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Chef on patrol (no i)
It’s not unusual for the boss to be on patrol, particularly early in the session. Checking and nudging things along, making sure the team on are their marks and ready to go. It is now 7.15 in the morning and … Continue reading
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Tagged # fairmont.com, # hotel vancouver, Canada, service quality, travels of a MICE agent, Vancouver
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What’s the buzz?
Is a line from Jesus Christ Superstar but a question I am sometimes asked by people ‘not in the trade’. Why would I rush towards wanting to spend 9 hours on a small metal tube with hundreds of people I … Continue reading
Hallow Jack 